Refund & Return Policy

3.1 Final-sale policy

All roasted coffee purchased through Hightower Checkout is final sale, except where refunds, replacements, cancellations, or other remedies are required by applicable law or expressly provided under this policy.

Coffee is a consumable food product. Hightower generally does not accept returns or exchanges because a customer changes their mind, dislikes a flavor, prefers another roast, orders the wrong item, or opens the package.

3.2 Voluntary cancellation before procurement

Customers may request cancellation before Hightower begins supplier procurement for the affected products.

Procurement begins when Hightower commits to purchasing or fulfilling the product through the supplier.

Requests must be submitted promptly through the available order-support channel.

Cancellation remains subject to statutory rights regardless of procurement status.

3.3 Damaged, defective, or incorrect products

Customers are encouraged to report damaged, defective, or incorrect products within seven calendar days after delivery.

Supporting information may include photographs, the order number, delivery documentation, and a description of the problem.

Hightower will investigate and, where appropriate or required, provide a replacement, refund, or other lawful remedy.

The seven-day reporting request does not extinguish rights or remedies that cannot legally be limited.

3.4 Missing orders

For packages reported missing, Hightower may review tracking records, delivery confirmation, carrier findings, shipping information, and other relevant evidence.

A carrier's delivered status is evidence of delivery but does not automatically resolve every legitimate non-delivery claim.

Hightower will determine a lawful and appropriate resolution based on the circumstances.

3.5 Unavailable products

If Hightower cannot obtain or fulfill a purchased product, the affected order or item will be canceled and refunded as required.

Hightower will not substitute a different coffee without the customer's consent.

3.6 Shipping delays

Where Hightower cannot ship within the applicable promised or legally required timeframe, customers will receive legally required notice and any applicable cancellation and refund options.

3.7 Refund payment method

Approved refunds will generally be issued to the original payment method.

Refunds required by law will be processed within the applicable legal timeframe. Store credit will not replace a legally required monetary refund without an appropriate lawful basis.

3.8 Third-party purchases

This policy applies to eligible purchases processed through Hightower Checkout.

Purchases completed on another merchant's website are governed by the merchant's terms and applicable law.

3.9 Contact

Refund and order issues: hello@hightowercoffee.com